Discovery-call booking terms

Updated 11 November 2026 · Version sieryne-discovery-20261111-v1

When these terms apply

These terms apply to SIÈRYNE discovery calls where the Cal.com booking flow shows the £50 GBP no-show fee, asks you to provide a card and requires you to accept the fee before confirming. They do not add a charge to an earlier booking made without that agreement.

Your appointment

Your discovery call lasts 30 minutes and takes place on Google Meet. Check the date, time and time zone in Cal.com and in your booking confirmation. Please use the same email address as your SIÈRYNE project enquiry.

If you share decision-making, please arrange for the other decision makers to attend. Their absence alone is not a reason to charge you a no-show fee if you attend.

Your card and the £50 fee

The call is free when you join within 15 minutes of the scheduled start. Cal.com uses Stripe to save your card for the agreed no-show fee. No payment is taken upfront; this is not an upfront deposit.

By accepting the fee when booking, you authorise SIÈRYNE to charge £50 GBP to that card if you have not joined within 15 minutes of your scheduled start time. SIÈRYNE retains that amount as the no-show fee. This is one fee for the missed appointment, not a fee for each invited guest, and it is not payment for a design project.

We review whether the no-show fee applies before collecting it. A genuine connection problem that prevents you joining is not chargeable. If SIÈRYNE cancels the call or cannot attend, you will not be charged a no-show fee.

Cancel or reschedule

You can cancel or reschedule without charge before the call's scheduled start. Use the cancellation or rescheduling link in your booking confirmation. If that does not work, contact our enquiries inbox at sieryne@sieryne.co.uk.

Joining problems and fee questions

If a genuine connection problem prevents you joining, or you think a fee has been charged incorrectly, contact sieryne@sieryne.co.uk with the name, email address and date of your booking and a brief explanation. Do not send card numbers, security codes or passwords by email.

These terms do not limit any cancellation, refund or other rights you have under applicable law.

Who you are booking with

SIÈRYNE is operated by SIÈRYNE L.C.M SOLUTIONS LTD, registered in England and Wales, company number 15415730. Our address is Office 496, Unit 5, 399–405 Oxford Street, Mayfair, London W1C 2BU, United Kingdom.

Your information

Read our privacy notice for information about your enquiry and booking. Cal.com and Stripe provide their own information at Cal.com Privacy and Stripe Privacy.

You can save or print this page for your records. The booking terms identified when you confirm your appointment apply to that booking.